INTERACT

Systelligent - Global Software Engineering and Outsourcing

Bridging the gap between IP Telephony and Business Intelligence

Leading companies that are looking to improve customer interactions are looking to leverage their Unified Communications investments. These solutions usually encompass IP architectures such as Cisco's Unified Communications which builds the highway for enhanced IP Telephony applications. Interact bridges the gap between Unified Communications and applications providing a seamless integration between a user's IP phone and their desktop applications. With more that 20 supported integration and an SDK for custom database applications, Interact will enhance productivity and customer service within your organization.

Key Features of INTERACT

"Web 2.0" like desktop functionality
XML Phone Integration
Dial directly from any desktop applications
Multiple CRM Views on a Single Platform
Enterprise Server/Client Architecture
Server based call control
"Thin" client design
Customer SDK

Contact Center

Contact Center solutions require design and development over multiple and disparate systems. There is a need for a technology partner who can ensure smooth and efficient operations of a contact center by seamlessly integrating the various systems while ensuring effective multi-way communications.

Systelligent® partners, with over a decade of expertise in enterprise solutions and services, Custom solutions, CRM ,Networking and Information Security is the right technology partner to address these challenges.

We can design, supply, deploy & maintain CC technology infrastructure like Automatic call distribution (ACD), Automatic Outbound dialling ( AOD), Interactive Voice Response (IVR), Quality Monitoring Solutions and Customer Relationship Management software.

Our contact center solutions address all the aspects of Planning, Architecture Design, Deployment, Training and Maintenance.